Products must be in orginal boxes with tags still attached to the garments.
We can only accept items returned to us within 14 days from the date your order was dispatched. All items must be returned to us before a refund is issued.
Please don't use scissors or knives to open your package, this may cause damage to the product, it can be opened by removing the stickers from each side of the box. Returns with scissor or knife marks will not be accepted. Items must be returned to us in an unworn and unwashed condition, deemed fit for resale with tags still attached.
Please be very careful when trying products on, for example, please ensure you are not wearing makeup, perfume, deodorant or antiperspirant which may leave marks on the product as we will not be able to arrange a refund for any item returned to us with any marks or stains. Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty.
If an item you received is incorrect please email us at and we apologise for the inconvenience.
For deliveries in the UK, we aim to send all of our products out on a standard delivery service that requires a signature when delivered. All products on standard delivery aim to be delivered in 2-3 working days but please allow up to 5 working days for delivery.
For Next Day Delivery in the UK, orders must be placed before 10AM. They will be sent on a next day service that should guarantee delivery in 1-2 working days.
For international delivery we aim to get these on the most efficient service we can provide but please allow up to 10 days for delivery.
TERMS & CONDITIONS
HOW TO ENTER
a) The prize draw is open only to UK customers aged 18 and over, except any employee of The Square One Clothing Company or a family member, or anyone else professionally associated with the competition. All entries must be received by (X)
b) Once you have followed the steps and left a comment, you’ll automatically be entered into a free prize draw to win one (1) (X)
c) A maximum of 1 entry per person is permitted. Any illegible, incomplete or fraudulent entries will be rejected.
d) The prize is (X)
e) There is 1 prize available, and the winner will be drawn randomly from all valid entries.
f) The prize is non-transferable and non-exchangeable and there is no cash alternatives. The Promoter reserves the right to substitute the prize for one of equal or greater value if required.
f) The winner will be contacted via the Facebook account they used to submit their entry or via the Instagram account, by (X)
g) The £50 gift card can only be used in the Square One online store.
h) The determination and decision of the Promoter on all matters shall be final and binding and no promotional correspondence will be entered into with entrants.
i) The Promoter reserves the right at any time to cancel, modify or supersede the competition (including altering prizes) if, in its sole discretion, the Promotion is not capable of being conducted as specified.
j) Any participant who enters or attempts to enter the competition in a manner, which in the Promoter's reasonable opinion is contrary to these Terms and Conditions or by its nature is unjust to other entrants (including tampering with the operation of the competition, cheating, hacking, deception or any other unfair playing practices) may be disqualified from the competition at the Promoter's sole discretion.
k) The promotion is in no way sponsored, endorsed, administered by or associated with Facebook or Instagram .
l) By entering the Free prize draw you are allowing the promoter to use your details for marketing purposes.
J) The promoter will not willingly pass your details to any third parties.
l) Brought to you by: The Square One Clothing Company, Cwm Cottage, Cwm Fferws Road, Tycroes, Ammanford SA18 3TU
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.) We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
Cwm Cottage, Cwmfferws Road, Ammanford, CMN, SA18 3TU, United Kingdom